Frequently Asked Questions

Find answers to common questions about our HDRIs, backplates, 3D models, and purchasing process.

Licensing & Usage

Can I use your assets for commercial projects?

Yes! All purchased assets come with a commercial license. You can use them in client work, commercial renders, architectural visualizations, product shots, and more. The license covers unlimited projects for a single user.

Can I use the free samples commercially?

Yes, free samples can be used for both personal and commercial work under the same license terms as purchased assets.

Can I use your textures or HDRIs in a game or real-time application?

Yes, you may incorporate purchased textures, HDRIs, and backplates into games, real-time applications, and interactive media. The assets must be embedded in your project and cannot be extracted or redistributed by end users.

Standard licenses are for single-user use. For team or studio use, please contact us at [email protected] for multi-seat licensing options.

Technical Questions

What is an unclipped HDRI?

Unclipped HDRIs capture the full dynamic range of a scene, including the brightest highlights like the sun. Many HDRIs on the market are "clipped" - meaning bright areas are cut off, resulting in washed-out lighting and unnatural shadows. Our unclipped HDRIs preserve accurate color and intensity information for realistic lighting results without manual adjustments.

What is an sIBL set?

sIBL stands for Smart Image Based Lighting, a file convention created by Christian Bloch of HDR Labs. An sIBL set is a folder that bundles the full-resolution HDRI, a smaller copy for reflections, a tonemapped preview image and a small .ibl text file that describes the maps and the sun position. The free sIBL-GUI tool reads the .ibl file and builds a complete lighting setup in one click for 3ds Max, Maya, Cinema 4D and other applications. You do not need sIBL-GUI: every set also works when you load the .hdr or .exr file directly in Blender, V-Ray, Corona, Unreal Engine or any other renderer.

What resolution should I choose?

For most arch-viz and product rendering: 10K-16K resolution works well. For close-up reflections or when the HDRI is visible in the final render: 20K+ provides extra detail. For real-time applications or previews: lower resolutions are more performant. Many products offer multiple resolution variants so you can choose based on your needs.

What file formats do you provide?

HDRIs are provided in .hdr (Radiance) and/or .exr (OpenEXR) format. Backplates come as high-resolution JPEGs. 3D models include common formats like FBX, OBJ, and native files where applicable. Check each product page for specific format details.

Purchasing & Downloads

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your region. All payments are processed securely through Paddle, our payment provider.

How do I download my purchases?

After purchase, you'll receive an email with download links. You can also access your purchases anytime through the Customer Portal using your email address and order ID.

How long are download links valid?

Purchases are available in your Customer Portal for 30 days after the order, and each file can be downloaded up to 10 times within that window. Please download and back up your files right after purchase. If a download fails inside the window, contact [email protected] with your order ID.

Do you offer refunds?

Due to the digital nature of our products, all sales are final. We encourage you to review product previews, specifications, and free samples before purchasing. If you experience technical issues with a download, please contact [email protected] and we'll help resolve the issue.

Do you provide invoices?

Yes, invoices are automatically generated and sent to your email after each purchase. You can also access invoices through your Paddle receipt.

Support

How do I contact support?

Email us at [email protected]. We typically respond within 24-48 hours on business days.

I have a problem with my download. What should I do?

First, try downloading again from the Customer Portal. If the issue persists, contact [email protected] with your order ID and a description of the problem. We'll get it sorted out.